Refunds & Returns
We highly value you as a customer and your satisfaction is very important to us. Please note that we will happily replace/issue refunds for defective or damaged items only that are purchased with delivery under our 'SIGNED FOR' or 'TRACKED' service. Unfortunately, due to the cosmetic nature of our products and hygiene reasons, we cannot exchange/ replace/ issue refunds for items other than those with issues expressed above. For more information regarding refunds & returns, please review our websites Terms & Conditions.
Damage or Defective items
- Damaged or defective goods must be reported to us via email at firstname.lastname@example.org within 14 days of received order. Items reported to us after this time frame will be classed as void from our Refunds & Returns.
- We do ask you provide us with photo proof of defective/damaged items before returning the items to us.
- We accept returns only on damaged/defective items.
52 BANKS DRIVE,
FOR EUROPE & INTERNATIONAL - Please Note* Returns of damaged/defective goods are only accepted if purchased for delivery under our 'TRACKED' service. Our STANDARD service is an uninsured service, therefore we are not liable for any items that you receive damaged on delivery.We highly advise European & International customers to use our TRACKED service for full peace of mind. For missing/lost in transit items, the value for the products purchased is refunded excluding cost for P&P. For more information regarding shipping, please review our websites Terms & Conditions.
TRACKED European & International Service damaged/defective items - In the unlikely event should you receive your items damaged/ defective, we do ask the items are returned to us at the above address. Returns postage is to be paid at the customers expense. For full peace of mind, we will only accept returns under a 'signed for' service, and the customer must provide us with a tracking number via email at email@example.com. Once damaged items are received on our end, a refund will be issued for the damaged/defective items.We only issue refunds once we receive the damaged/defective item. We unfortunately cannot reimburse the original cost to send the items as well as the cost to return the damage/defective items. All items must be in their original packaging.
Have a question regarding returns? Email us at firstname.lastname@example.org